Frequently Asked Questions
How do I choose the right size?
Use the size guide on the product page and compare the measurements with a garment you already own that fits you well. Please contact customer service if you need help choosing a size.
Can I change the size?
Yes. ASIILO offers one free size exchange per order.
This applies to an exchange for a different size of the same product and color, provided that the desired size is in stock.
The exchange must be requested within 14 days from the day after you received the order.
Return shipping label and standard delivery of the new size are included.
What is the return policy?
You have a 14-day right of withdrawal from the day after you receive your order. For standard returns, return shipping costs SEK 59, which will be deducted from your refund. The product may be tried on carefully but must be returned in a well-preserved condition.
How do I make a return?
You can register your return via the return portal in your customer account or contact us at info@asiilo.com.
Please provide your name, order number, and which products you wish to return.
You will then receive return instructions and a return shipping label via email.
How much does a return cost?
For a standard return, the return shipping cost is SEK 59. This amount will be deducted from your refund.
How much is shipping?
Standard delivery within Sweden is free.
Express delivery costs SEK 59.
All available delivery options are shown at checkout.
When will I receive my refund?
The refund will be issued to the same payment method used for the purchase. It will be processed once we have received the returned item or once you can provide proof of shipment. It may then take a few banking days for the funds to appear in your account.
When will I receive my order?
We process and ship your order as soon as possible.
After the order has been shipped, the estimated delivery time
with PostNord is 2–3 business days.
Available delivery options and estimated delivery time are shown at checkout.
How do I track my order?
Once the order has been dispatched, you will receive a shipping confirmation with tracking information via email.
The delivery can be tracked with PostNord via their website or app.
What do I do if the delivery is delayed?
First, check the tracking link in your shipping confirmation. If the package has not been updated or delivered within the estimated time, please contact us with your order number and we will assist you.
Can I change or cancel my order?
Please contact us as soon as possible. If the order has not yet been processed, we may be able to modify or cancel it. Once the order has been shipped, we can no longer make changes.
What do I do if I received a wrong or damaged product?
Contact us as soon as possible and include your order number, a description of the problem, and clear photos. In the event of an approved claim, we will help you at no extra cost.
What payment methods can I use?
All available and secure payment methods are displayed at checkout before you complete your order.
How do I care for my ASIILO garments?
Always follow the washing instructions on the garment's label. Usually wash at 30 °C with similar colours, preferably inside out. Avoid bleach and tumble drying.